For the past 2 years, before I consider working with a new organization, I start with 1 key question I pose during our first in-person meeting: Are we increasing value or lowering costs? (This question comes in different presentable forms).
Some (shamefully) say “both” – these are the folks I won’t work with. And most give me the misleading falsehood that they want to increase value for their people and customers. I say misleading falsehood because their actions seldom follow their words.(You know, the whole Mission Statement Facade thing)
Organizations that want to increase their metrics either invest in:
- Creating more value for their customers & employees, or;
- Doing just enough to keep going, but for less effort & money.
Race to the top or race to the bottom, it’s a choice.
Choose wisely, y’all.
